Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We offer a one–hour response time warranty for any support ticket or e–mail that you submit to the help desk support staff. We’ll quickly answer all general inquiries and forward right away the matter to our administrators if additional assistance is required. If you make use of the Administration Services package, we’ll carry out any of the included server management services at a time that has been discussed with you in advance.

  • Top quality support service

  • A Top–Class Tech Support Service

  • Our tech support staff will be at your disposal 24x7x365 if you need help with the Hosting Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. And if you require help tackling the routine admin tasks on your dedicated web hosting server, you can make use of the Administration Services package, which includes data backup hard disk drive storage space, weekly OS updates, installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Hosting Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its functionalities is a rather handy integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles also video versions which show all the operations that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.