Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find nearly all the answers to your questions in the intuitive Help Center section built into our Hosting Control Panel. It offers an ever–expanding repository with regularly asked questions and detailed educational articles contributed by our capable client support team.

  • Top quality support service

  • Tutorial Video Clips

  • If you want to see how a task is achieved or how a problem is settled, instead of just reading about it, have a look at our collection of how–to video tutorials. They cover a variety of different topics and will help you quickly understand how to work with the Hosting Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 client care service and a 60–minute support ticket response guarantee. Our practiced customer service technicians will be at your disposal 7 days a week to reply to your enquiries and to remedy any issue that you may have. Just submit a helpdesk ticket from the Help section and we’ll respond back to you quicker than you can say Jack Robinson.