The presence of the customer and tech support that a shared hosting company provides can tell you a lot for the services which they provide too. In case you're allowed to use just e-mail messages or tickets, you have most likely come across some reseller and not the hosting provider. When this is the case, you'll probably have to wait for a couple of days in order to have a problem resolved as your reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for further help. When the supplier offers several options for communication with quick response time available anytime, they are almost certainly the top provider, not just a reseller. So you will reap the benefits of prompt assistance and quality support because they will have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it's always much better to be able to communicate with your website hosting company directly using your preferred way of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are round-the-clock, thus you can forget about waiting for several days to get assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an email. In case you already have an account, you are able to open a support ticket in addition to the other three methods of communication. You can choose the most appropriate way to contact us depending on what your location is or the device you use. We are able to assist you for almost any hosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you are able to benefit from our 24/7 support services even on public holidays. All of your web sites will be available all the time and so will we. With quite a few contact options, you are able to pick the easiest method to contact us and find out about our services in case you don't have an account yet, or ask for assistance in case you're already among our customers. You will be able to phone us, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have a one-hour response time warranty, although it hardly ever takes over 20 minutes to get assistance regardless of the nature of the trouble. With our customer and technical support services, we will be available for you when you need us, not a few days later.

24/7 Customer Support in VPS

In case you obtain a virtual private server through our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are a current customer and you want help with some technical issue that requires more time to analyze or resolve, you are able to open a support ticket from your billing account or you can send an email message and we will handle the issue and send you a response within the hour. The answer time is warranted 24/7, including holidays and weekends, however for the vast majority of issues it takes no more than 30 minutes to receive assistance. The support service covers your VPS as well as all the pre-installed software it includes, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get well-timed support in general, let alone when you run an entire server, so every single dedicated server that we provide includes 24/7 support with one-hour reply time warranty whatever the situation. The service is absolutely free for all problems with the server or the software that was installed from our admins during the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You could either open a ticket from the billing section or you could send an email, and the actual answer time for either rarely surpasses 30 mins since we have admins available 24 / 7. If you want general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you can employ our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you can include to your server plan from the billing Control Panel.