A ticketing system is the most widespread means of correspondence that web hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to deal with a problem that requires a certain period of time to investigate or that has to be forwarded to a server admin. In this way, all replies contributed by either party will be stored in the exact same place in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll need to log in and out of at least two accounts to do a specific task or to contact the hosting company’s customer care team. If you would like to manage several domain names and each one of them is hosted in a different account, you’ll need to use even more accounts simultaneously. Besides, it may take a substantial amount of time for the provider to process your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing your website files or editing various account settings. The ticketing system is being closely monitored 24x7 by our client support team representatives and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain help. In contrast to some hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and ask for info concerning any billing or technical issue. In addition, you can see a collection of educational articles, which will help you deal with the most common complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you would like to contact our support team members, you’ll be able to send a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different client support platform as you will need to do with the vast majority of web hosting companies on the market. Our integrated ticketing system will allow you to open a new ticket without any difficulty and to search through older tickets using an intelligent search box. Moreover, you will be able to read the applicable knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can accomplish all of these operations without leaving your Hepsia Control Panel at any moment, so in case you come across any challenge or have a query, you can contact our support engineers and resolve the particular issue in less than 60 minutes through one support platform.