A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It is a very efficient method to receive some info about the hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the lower possibility of errors when you exchange information like usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you can do something different while the agent examines the issue involved. What's more, you'll be able to connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you will need to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we offer live chat support too. You'll be able to contact us every single day, including weekends and holidays, and we will give you more information about the Linux shared hosting that we supply if you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly technical matters you'll have to open a ticket to our tech assistance team, since such issues need more time to be dealt with, you may still get in touch with us through our live chat for some technical details. For example, we can help you set up an e-mail address in your email client or troubleshoot various problems, saving you time and effort. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all of our future and current customers. If you are looking for a new website hosting account, you can chat in real time to one of our representatives and receive more details about our semi-dedicated hosting so as to choose the right package for your sites. If you already have an account with us, we'll support you in a timely manner with general, billing and first-level techissues. Even though in some instances you'll need to open a support ticket because there're things that can't be resolved on the live chat, we will help you with lots of standard jobs, such as installing an email account in an e-mail client or redirecting one domain to another one. In this way, you'll take advantage of prompt assistance and you will save many hours.