If you’ve ever got any inquiries associated with the web hosting service or if you experience a problem with your websites, you’ll have to touch base with the respective web hosting company’s client support team. It may not make a difference how fast they’ll reply when you have a generic inquiry, but an issue like a mishandled web app update, for example, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer goods or services online, any outage will influence your site adversely and you may lose existing or prospective clients. A lot of web hosting providers, mainly resellers, answer e-mails and support tickets within 24 hours, but in the online sphere that is far too long, as clients will hardly ever revisit a website that isn’t working properly over an extended stretch of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting offer a 60-minute response guarantee, which suggests that regardless of what enquiry or problem you may have, we’ll always be there to lend a hand. As it is, it seldom takes more than 30 minutes to get a problem resolved or a query answered, and this is valid for both pre-sales and technical matters. Our client support team representatives will be at your disposal 24-7, even on weekends and legal holidays, which goes to say that you will always receive instant support. We realize exactly how priceless time can be, so by the time we answer your support ticket or email, we’ll have probed into the issue and, in case we haven’t discovered a solution, we’ll provide you with more details on what you need to do on your end – if the case necessitates this. With our support services, you can rest assured that there will be someone to lend you a helping hand instantly, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize exactly how vital it is to get well-timed help, we promise that you won’t ever have to wait around for more than 1 hour to get a response to any trouble ticket that you post via your semi-dedicated server CP. In fact, you’ll rarely need to wait for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – technical, general or billing. In addition, our tech and customer support staff is on duty 365 days a year, which suggests that even if you post a ticket during public holidays, you’ll invariably receive a lightning-fast reply, which will include the answer to an enquiry, the solution to a complication or the details necessary to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever have to waste a day hanging around awaiting an answer like you would with many other hosting companies.