If you have ever had a shared hosting account in the past or you have dealt with any other online service, you are probably aware from your personal experience that for some things it's better to speak with a live person on the telephone rather than exchange tickets or e-mail messages. In order to learn more about a service before you decide to buy it or when something small-scale has to be done, for example, it will be much easier and a lot faster to do it real-time. When you can seek the advice of representatives over the phone, it is also very likely that you are working with an actual web hosting provider, not just a reseller. The level of support that you'll get over the telephone varies between different companies - from common matters to expert technical support. Generally most of the providers supply pre-sales assistance and 1st level phone support, while more complicated tech issues are resolved through email or tickets.

Phone Support in Shared Hosting

Because we have live telephone support 14 hrs every day, you can contact us and talk to one of our customer support representatives to learn more about any of the Linux shared hosting that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on 3 continents so that you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you'll be able to give us a call about general and billing issues, and even about some technical issues. In case the problem is strictly technical or it needs more time to analyze, you will have to use our ticketing system, which will allow both you and our technical support team to monitor the details provided by both sides.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hours per day as part of the support services for every single semi-dedicated server package that we supply. Since some issues are more difficult and time-consuming, you'll need to open a ticket if you come across such an issue, still for all general, billing or minor tech issues you can always give us a call and we'll assist you instantly so as to save you the time you will have to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our high-tech cloud platform or you can receive any other general info about our semi-dedicated services. We have local numbers in the USA, the UK and Australia along with a worldwide number, so that you're able to call the one that is closer to your region.